COVID 19 HEALTH POLICY & PROCEDURES
In Sea Dreams we always prioritise the security and reliability of our services. With the latest global developments in the COVID-19 pandemic, we are revising the standards of our services and hygiene rules onboard. Our company is grateful for the trust that travellers have shown us and we want to inform them about the hygiene and safety protocols that crew and passengers alike will need to follow before and during travels. The use of technology, the development of new cleaning plans, the application of new rules and behaviours will minimise the risk of transmitting the disease and increase the safety of travellers, crew and associates.
TICKET PROCEDURE AND BOARDING CARDS
Travellers who have booked their ticket online will not need to have their ticket printed. By using their phone during the check-in process, they will receive a single use boarding pass which they will keep for the entire duration of their trip, without having to give it to anyone. By selecting this card, they can go on board in every port.
If an external partner of the company has completed the purchase of the ticket, then the travellers will replace their ticket with one-use boarding passes. By selecting this card, they can go on board in every port.
In order to board the boats, a "Pre-boarding information" form must be completed and delivered at check-in.
To facilitate the boarding process, passengers are requested to arrive at the port of departure on time.
Passengers who have come in contact with a COVID-19 patient in the last 14 days, as well as passengers who have symptoms of a COVID-19 infection (runny nose, fever, sore throat, shortness of breath and other respiratory symptoms) will not be able to travel.
The carpet at the boat's entrance will be disinfected, with the necessary disinfectant spray, a few minutes before the start of the boarding process, in each port.
In order to maintain the necessary safety distance, we have installed a specific floor marking to delineate the waiting and service line of the passengers in case of crowding.
Temperature checks are mandatory and each passenger is required to bring and wear their mask.
DURING THE TRIP
The air conditioning units of the onboard do not recycle the air inside the boat, especially in the ships lounge rooms, because they have specialised air filtration systems and offer 100% natural air.
ARRANGEMENT OF SEATS AND DISINFECTION STATIONS
There are signs onboard all boats that remind passengers of the need to keep the required distance.
Hand disinfection stations are placed at the entrance of the boats, on the stairs, in the lavatories and different parts of the lounge, operating with a photocell.
The areas are configured in such a way that more space is available, and the required distance between passengers is guaranteed.
Our boats provide ideal outside areas on the upper deck.
40% of the available seats, in our boats, are in outdoor lounges.
INTENSIFICATION OF CLEANING AND DISINFECTION PROCEDURES
At each destination, after the passengers go ashore, all surfaces of the ships, points of multiple contact, seats and the WC will be completely disinfected with hand sprayers.
Additional disinfection with a fogger (cold spray machine) at 1000ppm is carried out by a specialised and certified by the Greek Medicines Agency, external enterprise.
Disinfectant Gel Spray is in use for air volume hygiene in the salons and WC of the boat. The gel also achieves daily disinfection of air condition units.
The products selected by the trained staff of Sea Dreams and our partners are powerful disinfectants, for a whole range of microorganisms, including bacteria, viruses etc. The disinfectants are certified and 100% safe, human and environment friendly.
Based on hygiene protocols, a Plexiglas guard was placed on the snack bar counter.
Special floor marking has been installed to ensure social distancing at the service line of passengers, in case of crowding.
The boats snack bars will only have standard (packaged) products, snacks and drinks, which are part of the food safety program.
The snack bar staff attends a training program that includes instructions for increased disinfection, hygiene and cleaning procedures.
The officers and crews of the boats are fully trained in the new practices, precautionary, hygiene and cleanliness instructions that they will apply during the trips. At the same time, they are informed about the treatment of any suspected case at sea, in cooperation with the in-charge authorities.
Officers and crew of the boats will use gloves and masks during the trips.
Continuous inspections will be carried out to ensure that our external partners follow the new hygiene systems.
DEALING WITH A SUSPECTED CASE
Officers and crews of the boats are informed and trained to deal with any suspected case of COVID-19 at sea, in cooperation with the responsible authorities.
Appropriate equipment (masks, gloves, face mask, special kit, etc.) is available onboard.
Although the duration of the trips is 60 minutes, a dedicated cabin space was provided in each boat to address and restrict individual suspected cases in order to ensure the health of the passengers and the crew.